ARINC SelfServ™—Airport Kiosks for Common Use

Air travelers have embraced self-service, because kiosks offer great convenience—with faster service and shorter check-in lines. But when several airlines install their own kiosks, total costs are high and the airport floor space becomes too crowded.

To head off this problem, the International Air Transport Association (IATA) developed a world standard for shared kiosks—the IATA Common-Use Self-Service (CUSS) 1.0 software standard. Following this standard, ARINC introduced the world’s first IATA CUSS kiosk system—ARINC SelfServ™. ARINC also deployed the world’s first CUSS-compliant kiosk installations at Canada’s Vancouver International Airport and Tokyo Narita Airport in late 2002.

ARINC expects the shared costs and efficiency of CUSS to drive rapid acceptance of the new standard. ARINC SelfServ not only saves airport floor space and lowers operating costs, but accommodates new patterns of passenger movement easily. This can be a critical advantage for airport managers, who must constantly anticipate changes to their passenger security procedures and physical facilities. ARINC SelfServ technology provides optimum solutions for today, while retaining complete flexibility for the future.

Leveraging the Advantage of Common-Use

ARINC SelfServ is a true open platform on which airlines can easily run any CUSS-compliant check-in application. In addition, SelfServ works equally well with any of today’s common-use passenger systems—whether from ARINC or another company. Airports with ARINC’s industry-leading i MUSE™ passenger technology can maximize their efficiency and savings by adding SelfServ kiosks, extending the benefits of common use to all parties—passengers, airports, and airlines.

Flexible Deployment

ARINC SelfServ technology can service passengers with electronic tickets or ATB2 magnetic-stripe tickets, with or without baggage for checking. For assisted baggage service, kiosks are deployed near the existing baggage acceptance points, or a shared acceptance point may be set up for convenience. Shared costs make SelfServ the right solution for remote check-in at airport car rental and parking facilities, and for off-site check-in at hotels. SelfServ technology can also be configured to handle auxiliary devices such as passport readers, smart card readers, security cameras, and biometric systems.