Vancouver International Airport Renews ARINC's Contract for Passenger Technologies and IT SupportMay 12, 2008Annapolis, Maryland—ARINC Incorporated today announced its long-time customer Vancouver International Airport Authority (YVRAA) has agreed to a new 5-year contract for advanced ARINC passenger check-in technology and related IT systems. The contract was signed March 31. Comprehensive IT support and maintenance will be provided by ARINC Managed Services, LLC. ARINC Airport Systems will continue to provide YVRAA with the airport’s check-in systems using the ARINC i MUSETM common-use passenger technology. The i MUSE platform enables robust system capabilities necessary to operate common-use check-in facilities. ARINC Managed Services (AMS) will continue to provide YVRAA with a complete outsourced IT management solution with comprehensive on-site technical support and maintenance under an extended service-level agreement. This includes 24x7 on-site support, break/fix and preventive maintenance, and system administration. AMS also manages the airport’s IT Help Desk. “When we originally selected ARINC and AMS we saw them as a natural fit with our operations,” stated Kevin Molloy, the airport’s Vice President, Simplified Passenger Travel & CIO. “Now, five years later, they have proven themselves an essential part of our team, enabling us to meet our business objectives for cost-effective, high-quality service to our airlines and the public.” “ARINC has partnered with Vancouver International Airport Authority since April 2002, and we worked very closely with their technical staff and management in recent months to develop an optimal, competitively-priced solution for their technical and operational needs,” said Mike Picco, ARINC Vice President, Airport Systems. “ARINC is proud of its long-time association with YVR—one of the most progressive and innovative airports in our industry.” “ARINC Managed Services has partnered with YVRAA to develop an integrated operational solution that allows a single AMS team to support a variety of the airport’s IT systems,” said Jim L. Martin, AMS Vice President. “This innovative thinking will enable YVR to achieve the operational efficiencies they want, while driving down overall costs.” AMS provides comprehensive management of IT systems throughout the airport, augmented with first-level support managed through the ARINC Global Service Desk in Edgewater, MD, where dispatching and proactive service-level monitoring are performed. ARINC Managed Services is the global IT support and service subsidiary of ARINC Incorporated. AMS manages projects at over 450 locations worldwide, and is the leading provider of Operations, Maintenance, and Staffing services for the airports industry. For more information, visit the ARINC Managed Services web site at www.arinc.com/ams. ARINC Incorporated, a portfolio company of The Carlyle Group, provides communications, engineering and integration solutions for commercial, defense and government customers worldwide. Headquartered in Annapolis, Maryland with regional headquarters in London and Singapore, ARINC is ISO 9001:2000 certified. Release: 08-018 Brand Management & Communications |
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