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Customer Meeting

Converge 08
The Integrated Travel Technology Forum

May 13, 2008
08:00 - 15:00 Golf Event — Dubai Creek Golf Course
19:00 - 21:00

Welcome Reception

Registration Opens

May 14, 2008
08:00 - 09:00 Registration Continues
09:00 - 09:10 Opening Remarks — Dave Poltorak, EMEA Managing Director and Vice President, ARINC
09:10 - 09:50 Keynote Address — speaker to be confirmed
09:50 - 10:20 Morning Coffee Break in the Technology Showcase

Session One: Business Continuity

10:20 - 11:05

Risk Management and Planning — Mike Maddison, Deloitte

  • Consider the links between government, airports, and airlines, and understand the different approaches to risk management of public and private sectors
  • A look at aviation’s risk profile and that of other industries—where can we draw comparisons and learn from these similarities
11:05 - 11:50

Transitioning from Disaster Response and Recovery to Enterprise Risk Management — Joe DesPlaines, Frontier Airlines

  • No industry segment is more prepared to deal with and recover from a crisis than commercial aviation, using a case study of one airline, the steps taken to transition from a disaster response and recovery structure to an enterprise risk management and business continuity environment will be highlighted
  • Attendees will learn the reasons driving the change, steps taken in the transition and how employees are engaged in the business continuity development process without sacrificing gains made in disaster recovery or compromising regulatory requirements
11:50 - 12:20 Panel Discussion — Mike Maddison, Deloitte; Joe DesPlaines, Frontier Airlines; Etisalat panelist*; and Emirates panelist*
12.20 - 13:50 Networking Lunch

Session Two: Green IT

13:50 - 14:20

Environmental Implications of Building and Opening Heathrow Terminal 5 — Richard Rundle, CIO, BAA

  • How T5 is impacting the local environment—what issues have been addressed?
  • How green is T5? A case study
14:20 - 14:50

The Role of IT in the Greening of Aviation — Oliver Crouch, Manager, Advisory Services, The CarbonNeutral Company

  • How companies can realize savings, such as consolidating equipment, virtualization and reducing redundancies
14:50 - 15:00

Question and Answer Session

15:00 - 15:20 Afternoon Coffee Break in the Technology Showcase

Session Three: Security

15:20 - 15:40

Yes, Even an SSL/VPN is Not Secure — Jason Hart, Cryptocard

  • Meet the ‘Ethical Hacker’ Jason Hart, who will discuss and demonstrate how even the most secure networks in the workplace are still the playground of hackers. Learn how you and your company can be more secure.
15:40 - 16:00

Simplifying Passenger Travel: The Impact on Border Security — Nina Mitchell, Assistant Director, Facilitation Services, International Air Transport Association (IATA)

  • The increasing pressure on airlines to verify passenger data in support of governmental border control and security initiatives (APP and API) can impact the passenger experience; deployment of the appropriate technology can substantially increase the efficiency of these processes and border control
16:00 - 16:30

Portugal Rapid: An Automated Border Control System and The New Security Initiatives in Practice: A Case Study on Faro and Lisbon Airports — Francisco Batista and Carlos Goncalves, Serviço de Estrangeiros e Fronteiras*

  • These automated gates have controlled more than 25 000 passengers per month at Faro Airport. This presentation will show the images of the system working, and an abstract of the evaluation done by the University of the Algarve
16:30 - 17:00

Security of Cargo and Air Freight — Ram Menen, Divisional SVP Cargo, Emirates*

  • Security threats and the impact of additional security mandates and regulations—how Emirates is adapting to a changing environment
17:00 - 17:20

Panel Discussion — Nina MItchell, IATA; Carlos Goncalves, Faro; Ram Menen, EK SkyCargo; and Jason Hart, Cryptocard

17:20 - 17:30 Closing Session — Converge Closing Remarks
19:30 - 22:30 Gala Dinner — Enjoy a sumptuous Arabic feast in the gardens of the Park Hyatt overlooking the creek.
A chance to reflect upon a successful day and relax with your peers.
* To Be Confirmed